A request to return any items must be made within 14 days of receiving an order. Authorised returns must be received by Pulp Stitchin' within 14 days to remain valid for a refund.
All items must be unused, in it’s original condition and in its original packaging to qualify for a refund. Items which do not meet this criteria, returned outwith 14 days, or are non-returnable, will be declined.
Buyers are responsible for return postage costs and are advised to return items via a tracked method; lost returns cannot be refunded.
Personalised or customised items
Digital downloads and patterns
HOW TO RETURN AN ITEM
To request a return, please use the contact us box on the homepage or drop me an email. Any items returned without contacting Pulp Stitchin’ first may be exempt from receiving a refund. Please return all items to the address provided in your return confirmation email.
RECEIVING A REFUND
Once your return has been received and checked, a confirmation email will be sent to approve/ reject your refund. If approved, credit will be applied to your original method of payment within 14 working days.
If you believe your order to be damaged or faulty, please use the contact us box on the homepage or drop me an email. All items suspected to be damaged or faulty must be returned for inspection within 7 days of reporting the fault as per the returns instructions above.
Occasionally items can take a little longer than expected to arrive or in extremely rare cases can be lost in transit. Proof of postage is always obtained and tracking will be provided should you request special delivery as your shipping option.
If you think your purchase may be lost, please check first for a red Royal Mail "Something for You" card, your local sorting office and neighbours/ safe places with whom the parcel may have been left. Items more often than not are at the local sorting office awaiting collection!
If you have checked all of these options and your parcel still cannot be found, please send me an email.